We provide technical support to our customers. It includes desktops, laptops and printers.
Antivirus not updating
Antivirus not scanning
Adobe reader or acrobat configuration
MS office installation-uninstallation
Team viewer setup securely
System not booting in normal mode
Spywares and malwares removal
Update Computer Drivers
Add Carbon Copies
Thank you letter settings
Our office hours are 10:PM EST tonight until 12:30 P.M EST the following day.
a) As Soon as Possible – call me at xxx-xxx-xxxx.
After hours - When it is not an emergency, our customers want us to work it their off-hours, between 10:00 PM to 8:00 AM EST. Generally, we will log on remotely sometime between 8:00 PM and 7:00 AM EST (Please see frequently asked questions "How will you connect to my computer").
a) Click here to download and install the Team Viewer Application. (Team viewer allows us to access your computer)
b) Provide the "User ID" and "Password" of team-viewer while creating support ticket. (We will store your user ID and password for your future tickets)
Note: Please leave your computer "ON" when you leave for the day so that our technician can work on it remotely that evening.
$30 to resolve a technical ticket (up to 1 hour) then $30 per hour,prorated.
$15 per Agency Integrator Report or Smart Office Report – rarely do we charge current customers for this service.
Steps we will take to optimize desktop performance:
a) Create a re-store point to protect personal files.
b) Remove temporary internet files and other junk files.
c) Scan and remove malwares,spywares and viruses.
d) Increase the virtual memory.
Advanced optimization: Perform MS-configuration (typically needed when we find that a computer has not been maintained or need critical software maintanence)
Note: After we optimize your desktop, we will report what we found and what we did to enhance your systems.
Optimization is required at-least once in a month.