Our Services
Agent Contracting
Our dedicated team specializes in building and maintaining agent and agency profiles. From scrubbing and processing agent and agency appointments to overseeing missing or required documentation, we navigate the complexities of the contracting process with finesse. Our commitment extends to conducting thorough follow-ups until writing codes are issued, providing a seamless experience for our clients. Additionally, our virtual assistance services cover a spectrum of tasks, including managing agent address changes, EFT bank modifications, updating E&O and AML renewals, processing bulk hierarchy moves, auditing non-production lists, and undertaking special projects.
- Building and maintaining agent/agency profiles in AMS
- Scrubbing and processing agent/agency appointments
- Managing missing/needed requirements
- Conducting follow-ups until writing code is issued
- Virtual Assistance
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New Business Application Processing
We specialize in handling a diverse array of applications, including Life, Annuity, LTC, Hybrid, DI, Medicare Simplified, and Guaranteed Issue. Our dedicated team excels in managing PDF and electronic applications with precision, efficiency, and a commitment to ensuring each step is executed with the utmost care and attention to detail.
- Scrubbing PDF applications
- Ordering medical records and exam requirements
- Imaging and doc-typing, building the case in the CMS
- Submitting in-good-order applications and flagging not-in-good-order applications
- For electronic applications, checking contracting status in the CMS and updating or building out the case in the CMS
New Business Case Mangement
Our comprehensive Case Management services offer a unique solution, providing dedicated full and part-time Case Managers available during US business and evening hours. Our dedicated team manages cases from submission to commission and aims to significantly reduce inefficiencies and redundancies, ensuring a seamless and responsive interface between distributors and insurers.
- Level 1: EP Auto-Feed System—AMS/Carrier Synchronization
- Level 2: Advanced Case Management (Includes Level 1)
- Level 3: The Virtual Case Manager (Includes Levels 1-2)
- Level 4: The Virtual New Business Department (Includes Levels 1-3)
- Level 5: US-Based Case Management Escalation (Includes Levels 1-4)
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Underwriting
Underwriting continues to serve as the fundamental basis for establishing the rating class of a submitted case; EP’s tools, systems, and US-based Underwriters are positioned to assist your firm in offering support at every stage, from the initial referral to a finalized and approved case.
- Prequalification and management of informals
- Shopping rated cases
- Medical record retrieval and comprehensive summaries
- Electronic access to reports of individuals’ prescription drug and lab data, names of prescribing and ordering physicians, plus actuarial data
- Case consultation and assessments
Commissions
We offer a tiered approach to meet your specific commission processing needs. Our expert team will also build and maintain a robust commission reconciliation and reporting system, ensuring a seamless and integrated approach to managing your commission processes with precision and efficacy.
- Level 1 Basic Commission Processing – Download, process, and import statements
- Level 2 Intermediate Commission Processing – Identify and research discrepancies
- Level 3 Advanced Commission Processing – Resolve discrepancies and run reports
- Commission Buildouts – Optimize your CMS capabilities by leveraging EP’s expertise to build and maintain a thorough commission reconciliation and reporting system.
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Policy Monetization & Management
Our dedicated team helps agents and agencies find new revenue sources from existing clients while ensuring the policy owner’s existing insurance coverage continues to meet expectations.
- Cleaning the Inforce book
- Updating contact information
- Financial scoring and propensity to buy
- Sales campaign and lead management
- Policy management
Life Settlement
Facilitating a streamlined Life Settlement Process for providers, buyers, and brokers is at the core of our expertise. EP draws on extensive experience collaborating directly with Life Insurance Settlement clients, ensuring swift are efficient policy settlements. Our team excels in navigating a diverse range of databases, showcasing proficiency and adaptability. From Case Management & Documentation to Underwriting, Closing, Post-Closing, and Policy Maintenance to Maturity, our comprehensive services cover every aspect of the Life Settlement journey.
- Case Management & Documentation
- Underwriting
- Closing
- Post-Closing
- Policy Maintenance to Maturity
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Special Projects
We are your go-to solution for alleviating the burden of special project tasks that may be overwhelming your team and slowing productivity. Our dedicated specialists are well-equipped to handle a myriad of special projects, providing you with the relief and expertise needed to navigate through any unique challenges. Whether it’s a complex assignment or a specialized task, we are committed to lifting the weight off your shoulders, allowing you to focus on your core business while we efficiency manage and execute your specific project requirements.
- Suitability Form Data Transfer
- Adjust Hierarchy Management Alignment/Changes in AMS/CMS
- Confirm “Active vs Terminated” Policies
- Append CRD # to Appropriate Agent Records
- Append NPN # to Agent Records
- Fulfill In-Force Requests and Load Into AMS/CMS
- Confirm Agent Record – Active/Inactive
- Update Client Records with “As Sold” Policy Values (10/20/30 Years Expected)
- Bulk Hierarchy Changes (Mergers & Acquisitions)
* This is an abbreviated list of the type of special projects we undertake for our clients.
Call Center
Our committed team of experts conducts more than 5,000 calls weekly on behalf of 30+ BGAS. Each member of our Call Center team undergoes rigorous training to deliver outstanding outbound call support across a broad spectrum of essential services.
- 1035 Transfers
- Agent Contracting
- Case Management
- Post-Issue & POS
- Calling services available for special projects of any scope or magnitude
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Software Training & Consulting
Our goal is to assist companies in identifying, integrating, and maintaining technology. We proactively stay ahead of technological advancements to ensure our clients fully maximize their platform’s capabilities. EP’s exposure to numerous systems through support to our customers gives us a unique ability to provide coaching, training, and expert guidance on a wide range of software platforms.
A brief overview of our team’s software platform expertise:
AGENCY BLOC —AGENCY INTEGRATOR — AGENT FRONT – AMS — ARC — BROKER BACK OFFICE — COMMISSIONS DUE — CORE — CRATCHIT — E-SMART — GLOBAL RELAY — GOOD HIRE — iVIEW —MICROSOFT DYNAMIC — MS TECHFICIENT — FIRELIGHT — ONEHQ — OPT SOFT —PAPERCLIP — PROFORMEX — PODIO — PROFOUND — QUICKBOOKS — RENT PRO — RIVUE — SALES LOGIX — SALESFORCE — SIMKONET — SMART OFFICE — SPOKEO – SURELC— VENMINDER — WINTOUCH — VERTIFORE— WEBDOCKS — WINTOUCH — ZEBU — ZILLOW
Our Team + Your Team = Success
Contact us to learn more about how our experience can help you succeed.
We Keep The Insurance Industry Moving Forward
