UPDATE for Friday, April 3

Employee Pooling Operations Readiness

COVID-19 Pandemic

April 3, 2020 1:50 PM U.S. Central Time

We are operating at full capacity.

You, our customers, should not feel any changes in
workflow since transitioning to our secure work-from-home plan two weeks ago.

Wishing all of you the best.
Please let us know if we can assist you in any way.

Thank you for continuing to trust EP with your business during these trying times.

Our team has never been more united and committed than RIGHT NOW.

UPDATE for Monday, March 23

Employee Pooling Operations Readiness

COVID-19 Pandemic

March 23, 2020 5:45 PM U.S. Central Time

Success! EP is maintaining “business as usual” operations during mandatory work-from-home strategy

Overnight, our entire New Delhi team did a spectacular job transitioning to a secure work-from-home environment without missing a beat!

As the Delhi government gave word just yesterday that all facilities were ordered to close until further notice, EP New Delhi upper management and employees embraced the opportunity to come together and seamlessly alter the path of operations with no impact thus far on the usual daily tasks performed. We are proud and amazed.
We would also like to share something even more unbelievable. Currently, of 1.25 billion Indians, there are only 400 confirmed cases…the same number as Tennessee. India is on lock-down, Delhi’s borders are sealed, the people are staying home.
We don’t know what tomorrow will bring, but right now we are happy to report that we are operating “business as usual” and India is doing the right things.
EP is committed to getting through these difficult times together while continuing to provide our very best support to you.

The following steps have been taken to ensure workflow is not interrupted.
  • Employees will be connected to the office network behind SonicWall Firewall via Virtual Private Network (“VPN”) in order to perform their responsibilities.
  • Our employees will only have access to work-related websites; employees will not be able to access any other website or application with their company issued laptops.
  • Our IT team will follow a Zero Trust policy by tracking all employees’ system activity and frequent log checks. System activity includes keystrokes and print shots at an interval of every 10 seconds and browser history.
  • Employees have signed an NDA which is specific to IT policies and they have been warned of serious disciplinary actions involving any security breach.

Kindly be patient with us Monday (23rd) and Tuesday (24th) to allow our employees to adjust to this new work arrangement.

  • EP Team Leaders will stay in close contact with their counterparts in agencies they work with.
  • Customers are urged to use their dedicated email support IDs to communicate with their Delhi teams.
  • If you have anything urgent that needs to be handled, please reach out via text to the Nashville department head.

New Business – Alice Pratt 615-970-9061 

L&C – Michelle Anderson 615-500-6961

Commissions – Marshall Gray 615-887-1082

Security and IT Concerns – Matthew Johnson 615-481-4385

Other Departments & Concerns – Tom Gray 615-300-7126

For IT and security concerns, please email IT@ep-insuranceservices.com
For service-related concerns, please email execmgmt@ep-insuranceservices.com
You may also call 615-610-5585 ext. 301 for Harmeet Singh, CTO, New Delhi or
ext. 201 for Tom Gray, CEO, Nashville. When you reach voicemail, press # and it will roll to our mobile phones.
Thank you for your continued support. We are here for you!