Call Center
Scalable Call Center Solutions to Improve Operational Efficiency
Transform your insurance business with Employee Pooling’s dedicated call center solutions. Our highly trained team undergoes extensive industry training, ensuring the delivery of exceptional outbound call support across a diverse array of insurance services. Learn how we’re helping organizations like yours reclaim valuable time while improving operational efficiency.
Supercharge your operations with:
28% Cost Reduction1
We help supercharge your team’s abilities. We do it faster, more efficiently, and more affordably than traditional hiring.
75% faster deployment
After recruiting, traditional hiring can take up to 12 weeks2 or more to onboard and train new employees. Employee Pooling can deploy experienced professionals within 3-4 weeks of agreement.
Average time to onboard and train new employees for productivity
Employee Pooling Rightsourcing
Traditional in-sourcing
Zero recruitment overhead
Leave recruiting overhead behind with our “train-the-trainer” model.
Eliminated turnover risk
Our pre-screened, pre-trained professionals are ready to step in as needed for built-in redundancy and continuity.
Traditional Model
90% Risk
High Turnover Risk
Employee Pooling
0% Risk
Zero Turnover Risk
Scalable operations
Our solutions adapt quickly and easily with your fluctuating business needs.
A Range of Essential
Services
Key Services
Your business is entrusted to capable and compassionate hands. Our team is trained to support:
- Follow-ups for 1035 Transfers
- Agent Contracting Status Updates
- Case Management Updates
- Post-Issue and Point of Sale Calls
- APS Status Updates
- Commission Issues
- Special Projects
Note: Calling Services are available
Our dedicated Call Center team is already delivering impressive results:
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We manage 250+ daily calls
with an average handling time of 10.8 minutes
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We maintain an
exceptional 90% first-call
resolution rate
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Providing comprehensive coverage across all carrier time zones
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Delivering structured documentation & consistent follow-up protocols
What could your staff do with up to 3 extra hours every day?
Before Employee Pooling
15-20 Min Per Case on Calls
Lost Hours in Automated Systems
Time Wasted on Documentation
Productivity Interruptions
After Employee Pooling
Stronger Agent Relationships
New Business Development
Handle Complex Cases
Drive Revenue Generation
Contact us
Let us show you how we can help you reclaim valuable time while improving operational efficiency.
Partner with us to help your team focus on what they do best while we handle the rest. Our exceptional call center service provides highly trained outbound call support for a wide range of essential services to free your staff to focus on critical activities that will help you grow your business.
1Savings compared to Case Manager and New Business Manager average US salaries as of 6/2025
2Source for traditional onboarding timeline
