Carrier Services
with Employee Pooling
Front office success starts with back office efficiency.
Rightsource your processing with people + automation, and experience the EP difference. Trust the team that processed over 4 million tasks this year for the distributors powering your profitability.
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Dedicated Support
Your work doesn’t go into a queue, it’s assigned to a dedicated team member who is a part of your team.
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Variable Pricing
We allow you to purchase only the capacity you need instead of hiring full-time employees.
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Insurance Specialists
Our team members are insurance processing experts from the management layer down.
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Accountability
Our “human in the loop” system uses highly trained people who report to you to deploy and manage automation.
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Scalability
We scale up or down with the season, workflow, or budgets; with no penalties or added costs to you.
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Cost Savings
You pay only for services delivered by dedicated staff at offshore pricing.
Carrier Services
We understand the seasonality of insurance and match resources to seamlessly move expertise where it’s needed most. By bridging the gap between carriers and our mutual distribution clients, carriers get reliable support that elevates the experience of the insured and agent, while reducing the cost of processing.
Security Built Into Every Process
We use a risk-based security framework to protect sensitive data at every stage. With layered controls, secure systems, strict access protocols, and routine audits, we deliver the protection and accountability carriers expect from a trusted partner.
Licensing & Contracting
Let EP manage the process. Our L&C department can handle labor intensive tasks with attention to detail compliance needs on the process 24/7. Last year we processed over 735,500 licensing and contracting tasks. We offer a range of carrier customized L&C services, including:
How We Support You
- Verification of background disclosures (employment, regulatory, financial, criminal, Vector One, OFAC, FINRA CRD, etc.).
- Store agreements securely and ensure compliance with regulatory recordkeeping.
- Monitor license renewals and continuing education compliance.
- File agent appointments with state Departments of Insurance (DOIs).
- Notify and terminate appointments when an agent resigns or becomes inactive.
- Maintain producer management systems (PMS/CRM) for records and workflows.
- Collection (W-9, E&O insurance, AML certs, licenses).
App Processing & Case Management
EP serves as an extension of your new business back office from submission to commission, helping shorten cycle times, improve placement rates, and reduce inefficiencies and redundancies.
How We Support You
- Ensure in-good-order submissions through application scrubbing, managing build requirements, and proactively following up on pending cases to accelerate turnaround times and minimize dropped applications.
- Order medical records and coordinate with vendors to expedite retrieval.
- Update Case Management System (CMS) with current requirements, submitted documents, and case status.
- Review underwriting and delivery requirements submitted by agents and clients to verify if they are in good order.
- Ensure a strong compliance focus with carrier requirements AND state and federal life insurance guidelines, including producer licensing, replacement, and 1035 exchanges.
Outbound Call Center
From follow-ups on 1035 transfers to our enhanced concierge BGA call service, our scalable Call Center solutions team handles over 250+ calls daily and delivers structured documentation & consistent follow-up protocols to improve operational efficiency..
Commissions Support
Get it right with the team already processing millions of lines of commissions for your distributors. Our commissions processing department meticulously processed over 142,000 statements last year with 99.88% payment accuracy & reduced agent payment inquiries.
Policy Owner Services
Our teams streamline high-volume, time-intensive service workflows while maintaining continuous compliance oversight. We deliver carrier-tailored support that improves turnaround times, reduces errors, and enhances the policyholder experience, including:
How We Support You
- Extract, send, and upload policy correspondence (reminder notices, premium notices, lapse notices, etc.).
- Process replacement checks, allocations requests, RMD Paperwork, withdrawal requests, signatures, and form validation.
- Email owner bank details to carriers and validate bank information via GIACT.
- Review beneficiary and ownership change forms, validate signatures, and update details in CMS.
- Update cash values, surrender values, premium summaries, and other Inforce values.
- Coordinate with agents for status updates and send follow-up email communications.
- Review, organize, and update annual policy statements.
Special Projects
Our Special Projects department is here to help you tackle those wishlist projects that you rarely have the resources to start. We also serve your one-off and non-processing related needs.
Why Choose Employee Pooling?
01
EP offers the ultimate in flexibility and scalability. Our team comes fully trained in the same tools we use to process insurance business for our mutual distributor clients.
02
Chances are, EP is already in your workflows. We support carriers daily through distributor partnerships. Working with us directly means fewer handoffs, faster processing, and better results.
03
EP powers insurance success. For 15 years, we’ve been a key partner helping carriers and distributors to streamline their operations and lower costs.
Bridge the Gaps in your connection with your distribution partners with the Employee Pooling Advantage!
• Fractional shares • Round-the-clock support
• Improve service standards • Secure operational environment
• Start new initiatives • Increased placement rates • Increased profits
