Carrier Services
with Employee Pooling
Front office success starts with back office efficiency.
Rightsource your processing with people + automation, and experience the EP difference. Trust the team that’s poised to process over 4 million tasks this year for the Distributors powering your profitability.
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Dedicated Support
Your work doesn’t go into a queue, it’s assigned to a dedicated team member who is a part of your team.
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Fractional Shares
Pay only for the services delivered. You pay for the results, not the individual.
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Insurance Specialists
Our team members are insurance processing experts from the management layer down.
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Accountability
Our “human in the loop” system uses trained humans who report to you to deploy and manage automation.
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Scalability
We scale up or down with the season, workflow, or budgets; with no penalties or added costs to you.
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Cost Savings
Our offshore team team is a fraction of the cost of full-time employees, and just as dedicated to you.
Carrier Services
We support insurance carriers, bridging the gap between our mutual distribution clients; supporting both the agency and carrier with seamless support that elevates the experience of the insured and reduces the processing cost.
Licensing & Contracting
Let EP manage the process. Our L&C department can automate time and labor intensive tasks with the eyes compliance needs on the process 24/7. We offer a range of carrier customized L&C services, including:
How We Support You
- Verification of background disclosures (employment, regulatory, financial, criminal, Vector One, OFAC, FINRA CRD, etc.).
- Store agreements securely and ensure compliance with regulatory recordkeeping.
- Monitor license renewals and continuing education compliance.
- File agent appointments with state Departments of Insurance (DOIs).
- Notify and terminate appointments when an agent resigns or becomes inactive.
- Maintain producer management systems (PMS/CRM) for records and workflows.
- Collection (W-9, E&O insurance, AML certs, licenses).
App Processing & Case Management
EP is here to support your application processing & case management needs from submission to commission. This limited list gives you examples of some of our most commonly requested services:
How We Support You
- We serve as your back-office extension for the new business department, proactively following up on pending cases to ensure faster turnaround and minimize dropped applications.
- Order medical records and coordinate with the vendor to expedite retrieval.
- Update carrier portals with current requirements, submitted documents, and case status.
- Review underwriting and delivery requirements submitted by agents/client to verify if they are in good order.
- Ensure compliance with carrier requirements AND state and federal life insurance guidelines, including producer licensing, replacement, and 1035 exchanges.
Commissions Support
Get it right with the team already processing millions of lines of commissions per year for your distributors. Our Commissions processing department offers a range of carrier customized services:
How We Support You
- Verifying checks and Deposits for accounting accuracy.
- Review and resolve appointment fee issues with agents.
- Maintain and update daily commission reports.
- Creation and validation of commission schedules with agency or IMO agreements.
Policy Owner Services
Our teams streamline high-volume, time-intensive service workflows while maintaining continuous compliance oversight. We deliver carrier-tailored support that improves turnaround times, reduces errors, and enhances the policyholder experience, including:
How We Support You
- Extract, send, and upload policy correspondence (reminder notices, premium notices, lapse notices, etc.).
- Process replacement checks, allocations requests, RMD Paperwork, withdrawal requests, signatures, and form validation.
- Email owner bank details to carriers and validate bank information via GIACT.
- Review beneficiary and ownership change forms, validate signatures, and update details in CMS.
- Update cash values, surrender values, premium summaries, and other Inforce values.
- Coordinate with agents for status updates and send follow-up email communications.
- Review, organize, and update annual policy statements.
Special Projects
Our special projects department is ready to help you complete the many project on your wishlist that need additional resources to start. We also serve your one-off and non processing related needs.
Why Choose Employee Pooling?
01
EP offers the ultimate in flexibility and scalability. Our team comes fully trained in the same tools we use to process insurance business for our mutual distributor clients.
02
Chances are, EP is already in your workflows. We support carriers daily through distributor partnerships. Working with us directly means fewer handoffs, faster processing, and better results.
03
EP powers insurance success. For 15 years, we’ve been a key partner helping carriers and distributors to streamline their operations and lower costs.
Bridge the Gaps in your connection with your distribution partners with the Employee Pooling Advantage!
Fractional shares • Round-the-clock support
• Maintain service standards • Secure operational environment
• Start new initiatives • Increased placement rates • Increased profits
