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Beyond the Ring

How Employee Pooling’s Call Center Services Keep Insurance Moving

How Employee Pooling’s Call Center Services Keep Insurance Moving

Call Center

For BGAs and carriers in the life insurance and annuity industry, the phone is the front line of business. Whether it’s following up on licensing paperwork, confirming policy delivery, or initiating and tracking 1035 transfers, phone outreach is critical to keeping cases in motion. But maintaining an internal call team that’s skilled, scalable, and consistent is easier said than done.

That’s where Employee Pooling’s Call Center Services come in.

The Problem: Dropped Balls and Missed Opportunities

Imagine this: A producer submits an annuity for a high-value case, and it stalls at funds transfer for several weeks with no updates from the carrier. The client gets frustrated. Everyone starts asking, “What’s the holdup?”

In insurance processing, small tasks often have big consequences. A call center’s crucial role in streamlining and supporting the 1035 transfer (exchange) process for life insurance and annuity policies is just one simple example.

For many firms, keeping up with consistent, timely outreach is a challenge, especially when internal teams are already stretched thin. Emails go unanswered. Reminders slip through the cracks. And bottlenecks build up quietly until they become fires to put out.

The Solution: The Call Center That Works Like an Extension of Your Team

Employee Pooling’s Call Center is designed specifically for the unique operational needs of insurance carriers and distributors. We don’t just make calls—we own outcomes.

Our trained professionals act as a seamless extension of your operations, handling high-volume, high-urgency outreach for life insurance and annuity policies with the precision and professionalism the industry demands.

We support you with:

  • Case Follow-Ups: Prompt, structured outreach to carriers, doctor offices, paramed/Lab companies to gather missing documents, signatures, or medical requirements.
  • Licensing and Contracting Support: Keep agent onboarding streamlined with timely calls to confirm status.
  • 1035 Follow-up Calls: Confirm receipt, verify in good order, monitor progress, and validate liquidation timing.
  • Live Call Follow-ups: Ensure clear communication between the carrier status and the BGA’s CMS notes regarding active pending cases in process.
  • Reduced Cycle Times: 24/5 support and overflow handling for continuous processing and handling.
  • Enhanced Customer Satisfaction: Serving as the centralized primary point of contact for policyholders, handling post-issue and in-force support.

💡 Check out the Case Study to learn how we cleared a backlog of 1035 transfers for one of our carrier clients.

A Common Scenario: The Outreach Engine Behind a Smoother L&C Process

L&C Process

Take a typical challenge we often see: A large BGA is struggling to onboard new producers efficiently. Email reminders go unnoticed, and agents delay returning contracting paperwork. With EP’s call center integrated into their L&C workflow, a BGA could see faster turnaround times, improved agent responsiveness, and fewer delays.

Instead of waiting days—or weeks—for email follow-ups to land, our call team delivers consistent, professional outreach that helps get agents licensed and producing sooner.

The Difference: Trained People, Not Just Phone Lines

At Employee Pooling, we don’t treat calls as transactions. Our call center staff are trained and experienced in understanding complex insurance workflows, compliance requirements, and are guided by the importance of timing. We track outcomes, escalate when needed, and log everything for your internal visibility.

We work within your systems and can quickly scale up or down as your business evolves.

Our dedicated Call Center team delivers impressive results, including:

  • Managing 250+ daily calls with an average handling time of 10.8 minutes
  • Maintaining an exceptional 90% first-call resolution rate
  • Providing comprehensive coverage across all carrier time zones
  • Delivering structured documentation and consistent follow-up protocols

Your internal teams don’t have the luxury of spending large amounts of time on hold waiting for answers from carriers. Let your team focus on your producers while EP obtains critical information from the carrier for them.

Why It Matters

In an industry where cycle time is everything, every call matters. A good call center doesn’t just make noise—it creates momentum. It fills gaps in communication, reduces delays, and ensures that clients, agents, and partners stay informed and engaged.

Whether you’re a BGA trying to improve agent relationships or a carrier looking to boost back-office efficiency, our Call Center services can help keep the entire ecosystem moving forward.

Ready to Get the Phones Ringing for the Right Reasons?

Let’s talk about how our team can support yours, without adding headcount or overhead. Contact us today.

Paper airplanes on blue background, space for text

Special Projects: The Secret Weapon for Insurance Carriers and Distributors

The ability to pivot quickly and execute new initiatives can mean the difference between industry leadership and falling behind in today’s rapidly evolving insurance landscape. At Employee Pooling, we’ve seen firsthand how our Special Projects solution has transformed how insurance carriers and distributors can respond to change, seize opportunities, and solve complex challenges. Let’s explore why this approach has become essential for forward-thinking insurance professionals.

Unlocking Agility: How Special Projects Drive Rapid Innovation

The traditional hiring process is the enemy of rapid response. When market opportunities arise or compliance deadlines loom, waiting weeks or months to recruit, interview, and onboard new talent simply isn’t viable. This is precisely where Employee Pooling’s Special Projects service creates extraordinary value.

Our model enables insurance carriers and BGAs to quickly mobilize skilled teams for:
  • New product launches
  • System migrations and technology implementations
  • Unexpected backlog clearance
  • Regulatory compliance initiatives
  • Seasonal volume spikes
  • Sales, marketing, and recruiting efforts

Take the scenario of a BGA facing a digital platform migration with just 60 days’ notice. Rather than scrambling to hire and train new staff (a process that would take most of that 60 days), they can engage our Special Projects team and have trained and experienced specialists working within days without disrupting their core operations.

This agility isn’t just convenient—it’s a competitive necessity. Insurance companies that can quickly adapt and execute consistently outperform less nimble competitors in today’s dynamic marketplace.

Cost-Effective Expertise, On Demand

Financial Cost Management pressures are a reality for every insurance organization. The value of the Special Projects approach is how it transforms fixed employment costs to save money and increase efficiencies with predictable returns.

Consider the financial advantages:

  • No long-term employment commitments – Pay only for the duration of your project
  • Reduced staff burden – Keep your team focused on core responsibilities without project overload
  • Elimination of recruiting costs – Save the 15-30% typically spent on recruiting fees
  • Minimal training investment – Our specialists arrive ready to contribute from day one
  • Reduced management overhead – Our team leaders handle day-to-day supervision
  • No benefit or PTO expenses – All specialists are fully covered by Employee Pooling

For perspective, imagine a mid-sized BGA staffing for a 12-month project with two Licensing and Compliance Analysts internally could cost approximately $120,000 in recruitment, salary, benefits, and training, with most of that investment walking out the door once the project concluded. Implementing Employee Pooling Special Projects engagement could deliver BGAs reduced payroll expenses by up to 54.5% by rightsourcing essential tasks, with no long-term obligations.

This cost-effective approach is especially valuable in today’s market, where economic uncertainty makes flexible staffing models increasingly attractive. Our clients consistently report that the predictability of project-based budgeting helps them manage resources more effectively while still accessing top-tier talent.

Boosting Employee Engagement and Organizational Growth

Special projects don’t just solve immediate business needs. They create powerful opportunities for growth and engagement throughout your organization. Research consistently shows that employees engaged in cross-functional projects experience higher job satisfaction and accelerated skill development compared to those working in traditional, siloed environments.

Studies indicate that collaborative project work leads to increased engagement and professional growth opportunities.

We’ve designed our Special Projects service to capitalize on this insight in two important ways:

First, we carefully integrate our specialists with your existing team, creating knowledge transfer opportunities that benefit both groups. Your staff gains exposure to new perspectives and specialized expertise while maintaining ownership of their core responsibilities.

Second, our collaborative approach prevents the “outsider syndrome” that often plagues traditional consulting relationships. Instead of simply delivering a solution and departing, we work alongside your team, fostering genuine collaboration and ensuring knowledge transfer becomes part of the project deliverables.

This approach creates lasting value that extends far beyond the immediate project objectives, contributing to organizational growth and employee development in ways that traditional staffing models simply cannot match.

Built-In Redundancy and Quality Assurance

Insurance is an industry where mistakes carry significant consequences. Unlike freelancers or temporary employees who operate independently, Employee Pooling’s Special Projects teams incorporate multiple layers of redundancy and quality assurance.

Our specialized approach includes:

  • Team-based staffing – Multiple specialists cross-trained on your projects
  • Dedicated team supervisors – Experienced managers who oversee quality and performance
  • Standardized documentation – Comprehensive process documentation for knowledge retention
  • Established QA protocols – Multi-level review processes tailored to insurance operations
  • Continuous improvement mechanisms – Regular performance analysis and optimization

These built-in safeguards are particularly crucial in regulated industries like insurance, where compliance requirements and accuracy standards leave no room for error.

Future-Proofing with Scalable Solutions

Perhaps the most strategic benefit of our Special Projects solution is how it helps insurance carriers and BGAs become genuinely adaptable organizations. In an industry facing constant regulatory shifts, technology evolution, and market consolidation, the ability to scale resources precisely when and where needed is invaluable.

Our flexible engagement model means you can:

  • Scale up rapidly for unexpected opportunities or compliance deadlines
  • Access specialized expertise for limited-duration initiatives without long-term commitments
  • Navigate seasonal fluctuations without overstaffing during slower periods
  • Test new processes or technologies before full-scale implementation
  • Respond confidently to market changes without the constraints of fixed staffing levels

This scalability creates a powerful competitive advantage. While competitors struggle with rigid staffing models that either leave them shorthanded during crunch periods or burdened with excess capacity during lulls, our clients maintain optimal resource levels regardless of changing conditions.

Are You Ready for Special Projects?

The most successful insurance carriers and BGAs recognize that agility isn’t just about having good ideas—it’s about having the operational flexibility to execute them quickly and effectively. Employee Pooling’s Special Projects offering provides exactly that service.

If you face any of these challenges, our Special Projects service could be the solution:

  • Upcoming system migrations or technology implementations
  • Temporary processing backlogs or capacity constraints
  • New product launches requiring specialized expertise
  • Regulatory changes demanding a rapid response
  • Seasonal volume fluctuations that strain current resources
  • Part-time staffing

Our insurance-specialized teams are ready to step in, delivering immediate relief. Gain short-term and long-term value through our unique combination of industry expertise, built-in quality assurance, and flexible engagement models.

Ready to discover how Special Projects can transform your ability to respond to challenges and opportunities? Contact us today for a consultation tailored to your specific needs.

Employee Pooling specializes in providing flexible staffing solutions exclusively for the insurance industry. Our Special Projects teams bring deep domain expertise in life insurance, Medicare Supplement, and annuity operations, ensuring rapid productivity and industry-compliant results for every engagement.

ClearingBacklog-Case-Study

Clearing the Backlog – A Case Study

Our client, an insurance carrier located in the Eastern US, came to EP in July 2024 with a critical operational challenge. Their 1035 transfers had fallen more than two months behind their service level agreement targets—creating a significant backlog that threatened to spiral into further complications.

EP used a two-pronged strategy; first, we stabilized the process for timely processing of all 1035 transfers, and then we dug into the unprocessed accumulation. Within 3 weeks, 4 FTEs (Full Time Equivalent Employees) cleared two months of backlog.

Download the PDF Here
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Strengthening Data Security

Steven Lacher | President, Employee Pooling, LLC 
Steven LacherIn today’s hyper-connected digital world, cybersecurity is no longer just a technical concern—it’s a critical business imperative. As cyber threats grow in both sophistication and frequency, Employee Pooling is proactively transforming its cybersecurity landscape with state-of-the-art tools, robust policies, and streamlined procedures.

Working closely with the Chief Information Security Officer (CISO) at Employee Pooling, we are dedicated to ensuring the security and integrity of the personal data entrusted to us by our clients. This responsibility is at the core of our commitment to trust, transparency, and excellence. Over the past year, our team has made significant strides in strengthening technological security controls, enhancing monitoring capabilities, and refining policies to protect sensitive information in line with industry-accepted standards.

At Employee Pooling, we understand the profound trust and responsibility involved in handling the personal information of U.S. citizens. For us, information security is not a checkbox or an afterthought—it’s a foundational principle that shapes how we operate, innovate, and serve our clients.

Building a Culture of Security

Safeguarding client data begins with fostering a culture of security across the organization. At Employee Pooling, every employee recognizes their critical role in protecting sensitive information. Through regular training, awareness programs, and clear communication, we’ve empowered our teams to identify potential threats and take proactive steps to mitigate risks. Security is not confined to the IT or security teams—it’s a shared commitment that spans the entire organization.

Achieving ISO/IEC 27001:2022 Certification

A significant milestone in our cybersecurity journey is the ISO/IEC 27001:2022 certification for our Indian operations, awarded by the esteemed British Standards Institute (BSI). This globally recognized standard underscores our rigorous and systematic approach to information security. Achieving certification from BSI demonstrates our commitment to implementing robust security controls, conducting regular risk assessments, and continuously improving our safeguards.

Deploying Advanced Security Solutions

While compliance is essential, it’s not enough on its own. To further enhance our security posture, we recently implemented a cutting-edge Centralized Security Management Platform. This system significantly improves our ability to secure and control our environment down to each endpoint. It provides enhanced visibility and control across devices, strengthens network security, and enables real-time monitoring of both known and zero-day threats. These capabilities allow us to swiftly detect, investigate, and respond to security risks before they escalate.

Regular security audits and continuous threat assessments ensure that we stay ahead of emerging risks and adapt to the ever-changing cybersecurity landscape.

A Continuous Commitment to Security

Security is not a one-time achievement—it’s an ongoing commitment. While we’ve made substantial progress, we remain focused on advancing our security posture even further. Our mission is clear: to be a responsible and effective steward of the personal information our clients entrust to us. We will continue to invest in technology, processes, and people to ensure that our security measures remain robust and aligned with industry best practices.

At Employee Pooling, we are dedicated to building a safer, more secure future for our clients and their data.

Integrated Services

Case Management – A Case Study

For BGAs and FMOs, time is more than just money—it’s the difference between thriving and merely surviving in today’s competitive insurance marketplace. Recent industry data shows that Employee Pooling, through its optimized case management service, can reduce policy cycle times by an average of 23.3 days, with some annuity cases seeing reductions of up to 38 days. These dramatic improvements in processing time are revolutionizing how BGAs operate and compete in the modern insurance landscape.

Download the PDF Here
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The Strategic Advantage: Why Employee Pooling is Revolutionizing BGA Back Office Operations

In today’s competitive insurance industry, Brokerage General Agencies (BGAs) face mounting pressure to optimize operations while controlling costs. Traditional hiring practices for back office support—from commission processing to licensing and contracting—often create substantial hidden expenses and operational inefficiencies that can hinder a BGA’s growth and profitability. Employee Pooling offers a revolutionary alternative that’s transforming how BGAs approach their staffing needs.

Understanding the True Cost of Traditional Hiring

The conventional approach to staffing back office positions comes with extensive hidden costs that many BGAs overlook. When factoring in all expenses, a single traditional hire can exceed $75,000 in the first year alone. This includes direct costs like job posting expenses ($300-1,500 monthly), manager time spent on recruitment ($1,800-2,400), comprehensive onboarding and training ($4,500-6,000), and equipment setup ($3,500-5,500).

Beyond these immediate expenses, BGAs must consider the substantial risk factors. The insurance industry faces a 15-20% turnover rate, with replacement costs ranging from 100-150% of an employee’s annual salary. For a $40,000 position, this translates to potential turnover costs of $40,000-60,000 per instance. Additionally, new hires typically require a 3-6 month learning curve, during which productivity and work quality can be inconsistent.

The Employee Pooling Advantage

Employee Pooling has emerged as a strategic solution that addresses these challenges while offering significant cost savings and operational benefits. By maintaining a pre-screened, pre-trained pool of insurance industry professionals, Employee Pooling eliminates the traditional hiring bottlenecks and expenses that burden BGAs.

The cost advantage is immediate and substantial, with Employee Pooling solutions typically delivering a 45-60% reduction in overall staffing expenses. For example, a position that would cost $55,800-75,400 in the first year through traditional hiring can be filled through Employee Pooling for approximately $31,518 annually for full-time support, with the flexibility to scale hours based on actual needs.

Speed to productivity represents another crucial advantage. While traditional hiring requires 45-90 days from job posting to having a productive employee, Employee Pooling can deploy trained professionals within 24-48 hours of agreement. This rapid deployment ensures minimal disruption to BGA operations and maintains consistent service levels for agents and clients.

Operational Excellence and Risk Mitigation

Employee Pooling provides BGAs with built-in redundancy and quality assurance mechanisms that are difficult to achieve with traditional hiring. The model eliminates concerns about employee turnover, sick leave, or vacation coverage, ensuring continuous operation of critical back office functions. This consistency is particularly valuable for essential tasks like commission processing, licensing, and contracting, where delays or errors can directly impact agent satisfaction and revenue.

The scalability of Employee Pooling also offers BGAs unprecedented flexibility to adapt to changing business needs. During peak periods, additional support can be activated without the lengthy recruitment and training process. Similarly, support can be adjusted during slower periods without the difficult decisions and costs associated with staff reductions.

Strategic Focus and Growth

Perhaps the most significant advantage of Employee Pooling is how it enables BGAs to focus on core business activities and growth initiatives. By eliminating the administrative burden of recruitment, training, and employee management, BGAs can redirect valuable time and resources toward strategic priorities like agent recruitment, carrier relationships, and market expansion.

The model also provides access to specialized expertise without the challenge and expense of building these capabilities in-house. Employee Pooling professionals bring deep industry knowledge and best practices that can enhance the efficiency and effectiveness of back office operations.

For forward-thinking BGAs, Employee Pooling represents not just a cost-saving measure but a strategic advantage in maintaining efficient, reliable back office operations. With zero recruitment overhead, eliminated turnover risk, predictable monthly costs, and scalable operations, Employee Pooling offers a compelling solution that aligns with the modern BGA’s need for operational efficiency and financial optimization. As the insurance industry continues to evolve, this innovative approach to staffing provides BGAs with the agility and expertise needed to thrive in an increasingly competitive market.

A seashell representing the golden ratio

How Reduced Cycle Times Transform BGA Operations: The Power of Efficient Case Management

For Brokerage General Agencies (BGAs), time is more than just money—it’s the difference between thriving and merely surviving in today’s competitive insurance marketplace. Recent industry data shows that Employee Pooling, through its optimized case management services, can reduce policy cycle times by an average of 23.3 days, with some annuity cases seeing reductions of up to 38 days. These dramatic improvements in processing time are revolutionizing how BGAs operate and compete in the modern insurance landscape.

Immediate Impact on BGA Operations

The transformation of workflow management within BGAs through reduced cycle times cannot be overstated. When processing times decrease, case managers can handle substantially larger volumes without increasing headcount, creating a cascade of efficiency throughout the organization. This accelerated workflow doesn’t just mean faster processing—it fundamentally changes how BGAs allocate resources and manage their day-to-day operations.

Consider the typical case manager’s daily routine. Traditional processing methods require constant status updates, frequent carrier follow-ups, and endless documentation management. By reducing cycle times, these tasks become more streamlined and predictable. Case managers spend less time chasing updates and more time on value-adding activities that improve the overall quality of service.

A colorful piggy bank representing money you save as a BGA using EP

Revenue Acceleration and Improved Placement Ratios

The financial impact of reduced cycle times extends beyond simple operational efficiencies. When BGAs process cases fasterand achieve higher placement ratios, they create a powerful multiplier effect on their revenue streams. Commissions arrive sooner, creating more predictable cash flow and improved financial planning capacity. This acceleration has a compound effect: faster processing leads to increased capacity for new business, while higher placement ratios ensure more submitted cases get converted to paid premium.

Moreover, the improved cash flow management enables BGAs to make strategic investments in their business, whether in technology, training, or expansion opportunities. This creates a virtuous cycle where efficiency improvements fund further enhancements, leading to sustained competitive advantages.

The Power of Enhanced Producer Relationships

Stronger Agent Loyalty

Reduced cycle times fundamentally transform the relationship between BGAs and their producing agents. In an industry where independent agents have numerous options for placing their business, processing efficiency becomes a crucial differentiator. Agents who experience consistently faster placement times develop stronger loyalty to their BGA partners, leading to more stable and profitable long-term relationships.

This loyalty manifests in several ways. Agents begin to view their BGA not just as a processing center but as a strategic partner in their business growth. When BGAs consistently demonstrate processing excellence, agents entrust them with premium cases and eagerly explore new product lines together.

Competitive Advantage in Recruitment

In the fierce competition for top-producing agents, BGAs with superior processing times have a compelling story to tell. They can demonstrate concrete statistics about their operational excellence, showing potential recruits exactly how partnering with them will improve their business outcomes. This tangible differentiation becomes especially powerful in an industry with similar value propositions.

Carrier Benefits: The Hidden Multiplier

One often overlooked aspect of improved cycle times and placement ratios is their substantial impact on carriers. When BGAs operate more efficiently and place a higher percentage of submitted cases, carriers experience significant operational and financial benefits:

  • Reduced administrative costs on unplaced cases
  • Better alignment with actuarial pricing models
  • More predictable revenue streams
  • Improved resource allocation efficiency
  • Enhanced profitability per case reviewed

These improvements allow carriers to maintain more competitive pricing, opening the window for additional product development and creating additional opportunities for BGAs and their producers.

An hourglass representing cycle times in the life insurance industry

Operational Cost Savings: The Bottom Line

The administrative burden of case processing traditionally consumes a significant portion of a BGA’s resources. Shorter cycle times create efficiencies directly impacting the bottom line through reduced operational costs. Each day saved in processing represents fewer touch points, less paperwork handling, and decreased storage requirements.

Staff efficiency gains become particularly noticeable as cycle times decrease. Case managers can maintain larger caseloads while actually reducing their stress levels, leading to better job satisfaction and lower turnover rates. This improved work environment creates its own cost savings through reduced training needs and higher employee retention.

Technology and Process Benefits

  • More accurate tracking and reporting capabilities
  • Enhanced compliance management systems
  • Improved carrier relationships
  • Better performance metrics and analytics
  • Greater operational scalability

Client Experience Improvements

The impact on end-clients and producers cannot be overlooked. When BGAs process cases more efficiently, it creates a ripple effect throughout the distribution chain. Producers spend less time on administrative follow-up and more time building their businesses. They can provide faster, more accurate updates to their clients, enhancing their professional reputation and increasing the likelihood of referrals.

For the end-clients, faster processing means quicker access to coverage and reduced anxiety during the application process. This improved experience makes them more likely to consider additional products and recommend their agent to others, creating organic growth opportunities for everyone in the distribution chain.

Employee Pooling is the Answer to Reduced Cycle Times

Employee Pooling has effectively reduced cycle times and improved placement ratios for hundreds of BGAs and Institutions. Our highly trained professionals accelerate company growth while reducing operational expenses, delivering premium talent at a fraction of the cost of traditional hiring expenses. EP’s reputation for excellence is built on maintaining a 99% accuracy rate and consistently exceeding industry efficiency benchmarks.

The investment in reducing cycle times through improved, outsourced case management is really an investment in the future of the BGA business model. With potential reductions of over three weeks in processing time and significantly higher placement success rates, BGAs can fundamentally reimagine their role in the insurance distribution chain. Those who succeed in this transformation will find themselves well-positioned to thrive in an increasingly competitive marketplace. At the same time, those who maintain traditional processing times and placement ratios may struggle to remain relevant in an industry that increasingly values speed and efficiency, and successful case placement.

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Why Rightsourcing is the Smart Move for BGAs in Today’s Market

Tom Gray | Founder & CEO, Employee Pooling, LLC

“If you try to do everything, you will do nothing well.” – Henry Ford

Growing pains.  They kept us up at night as children, and they keep CEOs and CFOs up at night in today’s business world.  The billion-dollar question is simple enough: How can we grow our business without the pain? When I translate that question to our industry, it reads slightly differently.  

How can a brokerage sustainably grow revenue while ensuring its key personnel can maintain high standards and continue delivering exceptional white glove service to agents and clients?

The life insurance industry faces unprecedented challenges in maintaining profitability while scaling operations. For Brokerage General Agencies (BGAs), the solution lies in strategic rightsourcing – the practice of optimizing workflows by creating an ideal balance between in-house and external resources.

Let’s return to that infamous saying, “If you try to do everything, you will do nothing well.”  

When we attempt to excel in too many areas simultaneously, we dilute our time, energy, and resources. Each additional commitment reduces our attention to existing priorities, potentially turning what could have been excellence into mere adequacy. 

The Busiest Bee Still Needs to Land

Our industry involves many intricate processes that span multiple disciplines and skill sets.  Even before an application begins, agents look to BGAs for up-to-date information on the latest carrier offerings and risk-management trends.  They seek assistance in presenting comprehensive solutions to their clients. They require access to the latest technology and tools to help them procure and process business.  

They do all of this before the application.  

The list after their client applies is even more exhaustive.  Underwriting, back-and-forth communication with the carrier representatives, follow-up status reporting, medical record collecting, commission management, policy reviews, and on and on.  How any brokerage can focus on recruitment while simultaneously managing all these tasks is a small miracle. Rightsourcing means giving your company time to focus on the 20% of their tasks that make up 80% of their profits: recruitment, strategic planning, and business growth.  It means reducing staff turnover and running a faster, more optimized enterprise through streamlined workflows and automated processes. The real edge here is the time savings.  But it doesn’t hurt that it can also save companies a significant amount of overhead in the process.

The Financial Advantage 

The numbers tell a compelling story. BGAs can reduce payroll expenses by up to 49% by rightsourcing essential tasks to an experienced, dedicated case manager. This dramatic cost reduction doesn’t come at the expense of quality; in fact, it often enhances it. It’s also important to note that this doesn’t mean your in-house case managers will become obsolete. Instead, it brings a sense of balance to the team; cases are managed more efficiently, with cycle times improved by at least 20 days. Faster cycle times equal increased placement rates.

Solving the Scalability Challenge

One of the biggest hurdles BGAs face is managing seasonal fluctuations in business volume. Traditional staffing models force agencies to either overstaff during slow periods or scramble to meet demand during peak times. Rightsourcing eliminates this dilemma by providing flexible access to skilled professionals who can be scaled up or down as needed.

Beyond Cost Savings: Operational Excellence

While the financial benefits are significant, rightsourcing offers advantages that extend far beyond cost reduction:

Expertise On Demand: Access to specialists in licensing, contracting, underwriting, and commission management who stay current with industry best practices and regulations.

Technological Edge: Leverage advanced software platforms and processing systems without the burden of implementation and maintenance costs.

Quality Assurance: Dedicated management hierarchies ensure consistent service delivery and maintain high performance standards.

Keeping Both Hands on the Wheel

As the life insurance industry evolves, BGAs embracing rightsourcing position themselves for sustainable growth. By optimizing operational costs, ensuring scalability, and maintaining high service standards, agencies can focus on what matters most – growing their business and serving their clients.

The question isn’t whether to use rightsourcing but how to implement it effectively. With the potential for up to 57% cost savings and improved operational efficiency, BGAs that make this strategic shift now will find themselves at a significant competitive advantage in the years ahead.

Making the Transition

For BGAs considering rightsourcing, the timing has never been better. The industry’s shift toward digital processes and remote work has created an environment where outsourced teams can seamlessly integrate with existing operations. The key is choosing a partner with deep industry expertise and a proven track record in the life insurance sector.

The Right Partner Makes the Difference

Employee Pooling (EP) stands out in the rightsourcing landscape by offering comprehensive Insurance-Focused Process Management Solutions in a secure environment. By dedicating fractional shares of departmental specialists, EP ensures BGAs receive consistent, high-quality service across all critical functions – from application processing to commission reconciliation. Rather than spreading your resources thin, you create a focused operation where both internal teams and external partners can deliver outstanding results, driving sustainable growth and success (without the pain).

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Navigating Digital Transformation In The Life Insurance Industry

In today’s rapidly evolving digital landscape, the life insurance industry stands at a crossroads, balancing the promise of technological advancement with the practical challenges of integration and optimization. As Independent Marketing Organizations (IMOs) and Brokerage General Agencies (BGAs) embrace a plethora of software solutions designed to enhance operational efficiency, the necessity for effective implementation becomes increasingly critical. The journey to maximize the return on investment (ROI) from these digital tools is fraught with the complexities of training, customization, and support, often stretching the resources of even the most technologically adept organizations. This dual-part article delves into the strategies for navigating this digital transformation, focusing on both the technological and human elements essential for sustaining competitive advantage and fostering growth in the insurance sector.

Maximizing ROI On Your Digital Arsenal
The life insurance industry has witnessed a surge in technological advancements over the past two decades, providing IMOs and BGAs with a wide array of software and tech solutions to streamline processes, reduce costs, and simplify paperwork. However, the adoption of these tools often requires significant investments in human capital for effective learning, integration, and deployment. As agencies add more tools to their arsenal, the demand for training, customization, and fine-tuning increases, potentially leading to diminishing returns on time invested in integration, implementation, and optimization.

The expanding array of technology solutions, like eApp, CRMs, and Agency Management Systems presents agencies with a conundrum: The more tools added to the agency’s arsenal, the greater the demand for training, customization, and fine-tuning to ensure optimal performance without draining valuable revenue.

While these tools promise to enhance your agents’ and advisors’ efficiency and productivity, any glitches or hurdles often result in support calls to your tech liaison, further stretching resources. Adding insult to injury, the designated technology expert within your organization is already juggling critical assignments, leaving little bandwidth for managing the ever-growing tech stack.

As the volume of resources purchased increases, there’s a potential for diminishing returns on time invested in integration, implementation, and optimization. Finding the balance between technological advancements and operational efficiency becomes paramount for agencies seeking to stay competitive in an increasingly tech-driven industry.

To address these challenges, seeking assistance from a trusted third party, such as Employee Pooling, can prove to be a prudent investment. EP’s team of experts possess specialized knowledge and skills essential for setting up, configuring, delivering, and maintaining complex InsurTech systems. They can optimize resources, ensure seamless integration, provide scalability, and offer ongoing support, allowing agencies to focus on business growth opportunities. Engaging external assistance is often more cost-effective and efficient than investing in extensive training sessions for every platform, ultimately enabling technology to multiply an agency’s time and profitability rather than diminish it.

Leveraging Data Insights to Shift Advisor Mindset and Close Insurance Gap
Successful advisors understand the importance of developing a unique financial plan for each client, which helps guide decisions and achieve financial goals. But the plans often lack a life insurance component. What happens if a client dies before achieving their financial goals? Life insurance plays a critical role in managing risk and provides the foundation for any financial plan.

According to LIMRA, $3.3 trillion of new life insurance coverage was purchased by 90 million US families in 2023. Despite this, 42 percent of Americans say they need (or need more) life insurance coverage. While consumers exhibit trust and willingness to engage with advisors, 28 percent are looking to work with someone—indicating untapped opportunity to sell, up-sell and cross-sell life insurance to them.

According to James Kerley of Clearview Partners, the industry has plenty of advisors licensed to sell life insurance, so what’s driving this disconnect between interested clients and advisors willing to engage them in conversation about purchasing life insurance? His research indicates that many advisors avoid discussing life insurance with their clients, often due to lack of understanding of both the products and their match with the client needs.

New technologies are enabling a shift in the advisor mindset and creating selling/up-selling/cross-selling opportunities. For example, Spinnaker Insurance Analytics’s Lead PrioritizerTM and Product RecommendorTM solutions identify which clients or prospects are most likely to benefit from obtaining or increasing life insurance coverage and match them with the most appropriate product and solution. This Boston-based company does so by combining external/internal data with a portfolio of algorithms, which I believe are unmatched in the industry.

Life insurance is an emotion-based sale. It’s difficult to talk about death, and negative economic consequences. But that discussion allows both the advisor and the client to protect their future economic value. Changing the life insurance mindset can influence not only your clients’ financial stability, but also your own, in terms of retaining future assets and clients for your practice. Using data insights from such cutting edge technologies and solutions can take out the guesswork and the uncertainty helping you and clients create greater certainty and comfort in securing a brighter future.

While a focus on investment and retirement planning may seem like an appealing plan, not every client will live to enjoy the benefits. Without life insurance, families and businesses will lack essential assets in the short-term, and advisors will lose those assets for the long-term. Closing the life insurance need-gap is in the interest of all parties, and advisors have the means to get started now.

Bridging Technological Advancement and Data-Driven Strategies
Maximizing the ROI on digital tools and leveraging data insights are two sides of the same coin in the life insurance industry’s pursuit of efficiency and growth. As agencies adopt advanced technologies to streamline operations, the effective use of these tools becomes paramount. Concurrently, data-driven strategies can shift advisors’ mindsets, bridging the gap between potential clients and life insurance coverage. By integrating sophisticated software solutions with actionable data insights, agencies can enhance their operational capabilities while empowering advisors to make informed decisions that align with clients’ needs. This synergy between technology and data not only optimizes resource allocation but also unlocks new opportunities for sales, up-selling, and cross-selling, ultimately driving growth and client satisfaction.

In an industry as dynamic and competitive as life insurance, embracing technological advancements and data-driven strategies is essential for sustaining growth and maintaining a competitive edge. The integration of cutting-edge tools, coupled with the intelligent use of data, enables agencies to streamline operations, reduce costs, and improve client engagement. By seeking expertise from trusted third parties and leveraging innovative analytics solutions, agencies can navigate the complexities of digital transformation and effectively address the insurance gap. This holistic approach ensures that technology serves as a catalyst for success, enhancing productivity, profitability, and client trust in an increasingly tech-driven marketplace.

Integrated Services

Integrated Services – A Case Study

Our client approached us with a clear need for scalable growth. The sheer size of teams required for their operations made achieving the desired expansion nearly unattainable through in-house hiring alone. EP introduced multiple service lines tailored to their intricate requirements, propelling them beyond their growth plateau. This intervention facilitated their expansion and generated significant savings, slashing staffing costs by over $1.25 million annually.

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Integrated Services – A Case Study
Integrated Services – A Case Study
Integrated Services – A Case Study
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Integrated Services – A Case Study

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Employee Pooling, LLC
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